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On-Demand: Email on Your Terms - From Overload to Order
Program Release: August 31, 2026
Expiration Date: August 31, 2028
Estimated time to complete: 60 Minutes
There are no prerequisites for participation.
OVERVIEW
This workshop session will review best practices for email communication beginning with how to frame an email “ask” and moving to how to send an effective response. Challenges such as tone, length, timeliness of response, and clarity will be addressed. By the end of the workshop participants will have developed “rules of the road” for the successful initiation and response to email communication to allow them to be “the boss of their email”. Additionally, strategies for developing institutional "rules of the road" will be presented to allow programs to develop institutional expectations for email management.
Target Audience
This session is open to all faculty, staff and trainees.
Learning Objectives
After viewing this video, the learner should be better able to:
- List the challenges and struggles of email as a means of communication
- Gain knowledge of tips and tricks that can improve how you initiate an email with a successful query and send thoughtful responses
- Develop a strategy for managing email successfully
METHOD OF PARTICIPATION AND HOW TO RECEIVE CME CREDIT
- There are no fees for participating in and receiving credit for this activity.
- Review the activity objectives, faculty information, and CME information prior to participating in the activity.
- View the recorded presentation
- Complete the evaluation to receive a credit certificate.
DISCLOSURE STATEMENT
The Warren Alpert Medical School is committed to presenting CME activities that promote improvements and/or quality in health care and are developed free of the control of ineligible companies (formerly known as a commercial interest).It is our policy to ensure that our activities are balanced, independent, objective, scientific, and in compliance with ACCME and other regulatory requirements.
Anyone who is in a position to control the content of a CME presentation is required to disclose all financial relationships within the past 24 months with ineligible companies. This collected disclosure information has been reviewed and any potential conflicts of interested mitigated prior to the activity.
This activity may include discussion of off-label or investigative drugs uses. Speakers are aware that it is their responsibility to disclose to the audience this information. Individual Faculty Disclosure information may be found in the conference handouts.
SPEAKER AND PLANNER DISCLOSURE INFORMATION
The following speakers and planning committee members* have disclosed that they have no relevant financial relationships:
Hussain Khawaja, MD, Melissa McNeil, MD, MPH, Kelly McGarry, MD, Jennifer Maloney, BA*, Katherine E. Mason, MD*, Chelsea Reyes*
DISCLAIMER AND PRIVACY POLICY
Privacy Policy: The Office of Continuing Medical Education (CME) and its educational partners protect the privacy of personal and other information regarding participants and educational collaborators. The CME Office maintains its Internet site as an information resource and service for physicians, other health professionals, and the public. The CME Office will keep your personal information confidential when you participate in a CME Internet-based program. CME collects only the information necessary to provide you with the services that you request.
Disclaimer: This educational program is designed to present scientific information and opinion to Health professionals, to stimulate thought, and further investigation.
Course summary
- 1.00 AMA PRA Category 1 Credit™The Warren Alpert Medical School of Brown University is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
- 1.00 AttendanceParticipants will receive a Certificate of Attendance stating this program is designated for AMA PRA Category 1 Credit™. This credit is accepted by the AAPA and AANP.
Online module - recording of a live activity originally held virtually on March 25, 2026.
SPEAKERS:
Hussain Khawaja, MD
Associate Professor of Medicine, Clinician Educator
The Warren Alpert Medical School of Brown University
Melissa McNeil, MD, MPH, MACP
Professor of Medicine, Clinician Educator
The Warren Alpert School of Medicine at Brown University
Kelly McGarry, MD
Professor of Medicine, Clinician Educator
The Warren Alpert Medical School of Brown University
Planning Committee
Michelle King
CME Coordinator, Brown Office of Continuing Medical Education
The Warren Alpert Medical School of Brown University
Katherine E. Mason, MD
Associate Dean, Faculty Professional Development
Professor of Pediatrics
The Warren Alpert Medical School of Brown University
Vice Chair of Pediatric Education
Pediatric Intensivist
Hasbro Children's Hospital, Division of Pediatric Critical Care
Providence, RI
Chelsea Reyes
Coordinator, Office of Health Professions Educator Development
The Warren Alpert Medical School of Brown University
Jennifer Maloney
Director, Brown Office of Continuing Medical Education
The Warren Alpert Medical School of Brown University
The Warren Alpert Medical School of Brown University is accredited by the Accreditation Council of Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Physicians: The Warren Alpert Medical School designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Available Credit
- 1.00 AMA PRA Category 1 Credit™The Warren Alpert Medical School of Brown University is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
- 1.00 AttendanceParticipants will receive a Certificate of Attendance stating this program is designated for AMA PRA Category 1 Credit™. This credit is accepted by the AAPA and AANP.