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3/25/26 - Email on Your Terms: From Overload to Order (VIRTUAL)
Wednesday, March 25, 2026
6:30-7:30pm to be held ON ZOOM!
Overview
Email is a fact of professional life. A recent survey of over 2,000 office workers in the Harvard Business Review highlights challenges that email poses including: 1) unclear communication from their colleagues (both in the initial email ask and the response) 2) employees wasting hours each week on “poor or confusing digital communications 3) delays in email response resulting in missed deadlines, emails ignored and peer-based passive- aggressiveness. Poor email management has been shown to significantly impact employees, leading to burnout, increased stress, decreased productivity, and ultimately, lower job satisfaction.
This workshop session will review best practices for email communication beginning with how to frame an email “ask” and moving to how to send an effective response. Challenges such as tone, length, timeliness of response, and clarity will be addressed. By the end of the workshop participants will have developed “rules of the road” for the successful initiation and response to email communication to allow them to be “the boss of their email”. Additionally, strategies for developing institutional "rules of the road" will be presented to allow programs to develop institutional expectations for email management.
Target Audience
This session is open to all faculty, staff and trainees.
Learning Objectives
At the conclusion of this activity, participants should be better able to:
- List the challenges and struggles of email as a means of communication
- Gain knowledge of tips and tricks that can improve how you initiate an email with a successful query and send thoughtful responses
- Develop a strategy for managing email successfully
| Time | Program |
| 6:30-6:45pm | Intro, background to email, and common email struggles |
| 6:45-6:55pm | Small group discussion - what makes a good email ask? |
| 6:55-7:00pm | Large group debrief |
| 7:00-7:10pm | Small group discussion - what makes a good email response? |
| 7:10-7:15pm | Large group debrief |
| 7:15-7:25pm | Email etiquette and rules of the road |
| 7:25-7:30pm | Questions |
SPEAKERS:
Hussain Khawaja, MD
Associate Professor of Medicine, Clinician Educator
The Warren Alpert Medical School of Brown University
Melissa McNeil, MD, MPH, MACP
Professor of Medicine Clinician Educator
The Warren Alpert School of Medicine at Brown University
Kelly McGarry, MD
Professor of Medicine, Clinician Educator
The Warren Alpert Medical School of Brown University
Planning Committee
Katherine E. Mason, MD
Assistant Dean, Faculty Professional Development
Professor of Pediatrics
The Warren Alpert Medical School of Brown University
Vice Chair of Pediatric Education
Pediatric Intensivist
Hasbro Children's Hospital, Division of Pediatric Critical Care
Providence, RI
Chelsea Reyes
Coordinator, Office of Health Professions Educator Development
The Warren Alpert Medical School of Brown University
Jennifer Maloney
Interim Director, Brown Office of Continuing Medical Education
The Warren Alpert Medical School of Brown University
The Warren Alpert Medical School of Brown University is accredited by the Accreditation Council of Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Physicians: The Warren Alpert Medical School designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Available Credit
- 1.00 AMA PRA Category 1 Credit™The Warren Alpert Medical School of Brown University is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
- 1.00 AttendanceParticipants will receive a Certificate of Attendance stating this program is designated for AMA PRA Category 1 Credit™. This credit is accepted by the AAPA and AANP.